Technology transformation for Global travel organization (ASX listed)

Drive a large-scale global transformation of technology systems and operating models.
Major disruption in the travel industry required a re-alignment of the technology operating model to better enable the goals of the organisation to be realised.

This required the development and implementation of a large-scale technology operating model change. The model needed to support an environment of operational efficiency and scale while supporting continuous change in customer engagement.
The scope of the program included:

Technology strategy to transform from an IT Operator to a Business Enabler
• Customer Satisfaction improvements
• Technology modernization
• Vendor re-alignment for greater value and scale
• Financial alignment of services resulting in greater accountability and value for money
• People and culture growth and development strategies
• Risk management strategies and several large-scale cyber programs
• Innovation methodologies and program